My question, what or is there a time line for consumers to return a Used vehicle. Hi Nicole — It’s my understanding there is no cooling-off period that gives you the right to return a vehicle. Here’s a link to their contact information: http://www.mvsabc.com/contact-us. We wish we had more options for you but you may have to find a way to keep or sell your vehicle. Hi John,I would recommend contacting CAMVAP. I would suggest contacting the Vehicle Sales Authority of BC. Then when I came home we decided not to buy as its too expensive. Consumer Tips. can’t pay if I dont’ have money. Hi Annie, thanks for your question. hi melaina just a follow up question.is the dealer or the bank have the right to hold me from leaving canada? Hi David, we don’t regulate the motor vehicle industry so we won’t be able to help you with any further actions. *** Forbidden. Here is a link to their website: http://www.mvsabc.com/contact-us. they informed the warranty company and they agreed to cover 80 percent of the engine repair. It may not matter that you don't like it, decided you can't afford it or found it cheaper somewhere else. Hi there, I paid a down payment towards financing on a pre-owned vehicle but have not taken the car from the dealer. will there be a chance I can bring this up to the court and ask my money back or exchange to a new car? Hi Two days ago i traded in my 2015 dodge charger with a used ford mustang 2017 from a ford dealership. Canada Law. How to apply for compensation Find a registered dealer Hi, I recently purchased a new car and after a week, the dealer phone me to say that they made a mistake on the computation of the price, thus i owe them about 4k more. they kept the suv and will have this issue fixed to. I hope this is helpful and best of luck! Hi, I just bought my Lexus RX350 car in Jun.17 2017, the first time I drove to work on Jun.22, the car couldn’t start, I contact the dealer, they said battery has problem, they let me go to the dealer to change the battery and also do check-up. New Cars. Hi Orlando — I’m afraid I don’t know the answer to that question, as Consumer Protection BC does not regulate this industry. To guard against the emotion of the deal or being taken advantage of, some states have instilled a "cooling off period," which allows you to return the car … Hi: I’m the lady that had asked if I could possibly return a brand new vehicle I’d bought here in Chilliwack, BC. Hi there,I recently bought a used car from a small dealership and when I bought they did not give me a copy of the agreements or policy about the car just a copy of the warranty I got. : ) It would also be best to add possible future repairs and maintenance fees on your budget when you are looking for a new car. Now they are saying u already bought it as ur husband signed it. Bought a 2012 car from a used dealership, is there room to return if we have had it for less than a month and had to have Nissan replace and fix parts already? Scope Thanks please help, Hi Mani, thank you for posting your question here. I was told that the vehicle has Evap flow issue and the engine was fine. I hope this is helpful and best of luck! Policy brief & purpose. Here is a link to their contact info: https://mvsabc.com/contact-us/. To see if your rental location offers one way rentals start a new car rental reservation. In addition to the above policies, please make sure to review our Border Crossing Policy to ensure all additional requirements are met. I hope you will be able to find the info you are looking for quickly! We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. Contact the dealer and/or manufacturer in writing concerning your fuel consumption observations in order to allow them to check the vehicle for computer and sensor error codes or any other problems, and to work to resolve your issues. The dealer said that it was the manufacturer’s discretion what color they are going to put in. the diagnosis and assessment result pointed to engine problem. Unfortunately private car sales are not regulated in BC. I just bought a new car and the vehicle I thought I bought is not the one i have as it is missing options in the model I understood I was getting. By the way, the truck is insured under our name and we have the transfer form as well. We specifically ordered the seat in BROWN but what we got was GREY. We have no authority when it comes to vehicle dealerships, so I’m not able to provide you with information on this. WHAT YOU NEED TO CHECK Once you’ve decided on a vehicle there are steps you should take to protect yourself. A good place to start is their website: http://www.mvsabc.com. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. The wagon has only 65,000 miles and the deal promise me the engine will last for long. Thanks! The Motor Vehicle Dealers Compensation Fund protects your deposits or payments up to $45,000, if a registered dealer fails to deliver on any part of the purchase or warranty. Then I left as I had to go to work. Hi Orlando — You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. It’s been six days since I got it would it be possible to return it? Vehicles must … Hi .. i bought a new car 8 months ago.. but in this pandemic i become a patient of OCD.. my mind thinks the car is dirty with germs .. and i dont drive it anymore… iam seeing psychiatric so now i want to return my car to dealership … can someone please help me what would happen if i go to dealership and ask to return it.. and what would happen to my credit. After reviewing numbers,its just need t a smart move. I have signed all the papers and the car is in my garage. Customers who have purchased their vehicle prior to August 1, 2018 will not be eligible to participate in the program. The dealer has acknowledged (I have proof of all this) the problem and states they only just learned about the problem but that the manufacturer has known about it for months, and has actually started working on a fix for it. It has been only three months and now I am having problem. Is it possible to return new car and get my old one back?. I was told the tow truck ferry cost $250 is not reimbursable. Since then the car has programming problem. I have since come home and researched the CCM and found it is not worth the money being charged. Some auto dealers have a 24-hour return policy for new car purchases. Business Products are not eligible for a refund. I hope this helps! If you have dealt with a licensed BC dealer, you may want to contact Vehicle Sales Authority of BC. Then they check it, they ask me to bring it some other day because they need to take it off the axle to find out what coz of noise inside. All you have to do is contact us. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. In short, there is no universal “cooling off period” that protects car buyers who … Return the car in good condition. Purchased Automobile. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. All New Cars Sell…Eventually. Hi sunny virk, thank you for posting your question. I bought a brand new 2018 CR-V and it had marks on the hood and roof. Before you purchase a car, spend some time researching the price of cars you like, reading the dealership’s return policy and car reviews. I would suggest contacting the dealership directly or speaking with the Vehicle Sales Authority of BC for assistance with this question. Now I here like a knocking noise from the engine. will a small claim court in BC handle this situation? I called them to cancel the order and manager said we could sit together to solve the issue. What can I do ? Explore our website at www.consumerprotectionbc.ca. $150 X 4 for new tires Even though the tires on the Yaris had only 35% wear, they were a slightly larger size than the originals supplied with car, which the lessee was not aware of. Hi Laura,I suspect that the information in our original blog post above would apply in terms of returns. 5 days later the engine light came back on again, i informed the dealer and the repair shop. I am glad I found this site. Hi Paul, thanks for your question. Here is a link to their page. Hi Christopher, thank you for contacting us. I hope this is helpful and best of luck! I noticed the same problem exists in the courtesy car they lent me, which was of the same year and model. I hope this is helpful and best of luck! That sounds like a frustrating situation. really such an nice and decent information shared here with awesome stuff. The Patriots are having themselves a day on special teams. We don’t have the down payment so we asked to have our trades back but they would not return it to us. There is no law that gives consumers the right to return a vehicle. Questions? I just want to get rid of the car, knowing that I have lost money already but I don`t ant to lose more. Hi A.S, thank you for reaching out to us here. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. I am taking advantage of and ripped off of my money. They may be able to give you more information for your case. Your email address will not be published. They combined the color of the door sidings with black and brown and the seat in GREY. A few states have lemon laws and they’re forced to take those back, but in almost any other case, they will never ever ever take a car back and give you back all your money. We built our own, meaning we put in some options including the Leather seat. It is a financed vehicle. Here is a link to their contact info: https://mvsabc.com/contact-us/. If we can’t help you directly, we will be happy to provide you with as much information as possible. I hope this information is useful to you, AR! They said it’s just to confirm you like the truck and u wanna buy. Buyers wishing to return a new Hyundai vehicle under the new 3-day guarantee must not have put more than 300 miles (483 km) on the odometer, and also have their vehicle undergo an inspection. Chrysler Group LLC today announced its new pledge program which allows consumers to return a new vehicle within 60 days if they aren't happy with … Can I return it, and trade for a different vehicle or em I stuck with it. Some car dealers such as CarMax and online marketplaces like Carvana and Vroom have policies that allow people to return cars they’ve bought, under certain conditions. If you think you’re going to return the vehicle, don’t drive it. CAMPVAP can assist with disputes where: You can visit the CAMVAP website or phone their office toll-free at 1.800.207.0685. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. You can also give them a call if you have additional questions. All I want was for them to have it fix. Can i cancal the contract. Note that these po… This isn’t something our office oversees. Any car dealership in Toronto or any other city in the province is legally required to register with OMVIC, and thereafter adhere to the standards set out in the MVDA. Or if it’s not possible without damage in my credit record, what would be the consequences? the engine needs $3500 to repair. About a month ago I bought a brand new jeep latitude cherokee, at the time I love it, but after driving a Jeep commander V8 with a hemmi engine for years I decided i don’t want to keep the cherokee, instead i would like to trade it in for a wrangler. Best of luck. Watch out for curbers! There is no law that gives consumers the right to return a vehicle. They are an independent, non-profit organization that helps make sure that dealers: If you have a complaint about a vehicle you purchased from a licensed dealership, please contact the Vehicle Sales Authority. I bought a truck almost 3 months ago and it’s giving me hard time since. What are my options. I bought a brand new Mazda 3 in February 2014, back in that time my financial situation was good, but in the mid 2015 I had a really bad time, and now I think I can´t afford anymore my car. The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). He also sold us a corrosion control module and paint sealant as part of a paint/rust package. i was informed by the repair shop and the dealer that the Evap flow does not affect the engine or the vehicle. • The type of car you buy could affect how much your insurance will cost. The dealer road side assistance sent a tow truck over the next day, because there was no more ferries to come in the island that day. Garage Refusing to Return the Vehicle; Selling an Automobile to an Individual. Can I return the car, only used thee months? Can I go back to the dealer and ask to have this ammended? They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. We are responsible for regulating specific industries and certain consumer transactions in British Columbia. Here’s a link to their website: http://www.mvsabc.com/contact-us Hope you get it worked out. Hi John, thank you for your question. We want to return the truck and get our cars/money for the trade. We had 2 cars that we offered to trade. They license and regulate car dealerships in BC, and their contact information is here – http://bit.ly/2hBcQD6, There is also CAMVAP which has a program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Is there a 14 day period between us gerting it and gibing it back, just purchased a 2017 f450 [ $100,000.00] have had the truck for less then 2 weeks [1200 km] this morning the engine light came on !! they asked me to wait for 2 weeks inorder for the warranty company not to suspect anything. Hi, thank you for leaving us a question. Here is a link to their contact info: https://mvsabc.com/contact-us/. What happens if I just give the truck back to him? You can apply for compensation up to 2 years after the dealer refuses or is unable to return your payment. I would suggest you contact them just to be sure. My 90th day with the car will be on the 20th of this month. They offered me a trade in with additional $4500 payment to them. Is there anyway to return/sell that car and have no damage in my credit record? Mechanical damage will be subtracted from refund value. Betty the Ford a 95 Escort wagon I have purchased. After reviewing the paperwork very closely tonight I realized that the dealer had added the value of the trade on to my new car loan, instead of the smaller amount that was the balance between the trade value and how much I still owed on the old car, which pushed my new loan amount up by an additional $5,000. I hope this information was helpful and I hope you get the issue resolved. Here’s a link to their Contact Us page: http://www.mvsabc.com/contact-us. If this is not possible the matter may need to be resolved in a court of law. Product Returns Items purchased from C.A.R. But since i bought this car my back has started paining. Any advice please! Replacement all-season tires in the size required for a Yaris range from $100 to about $160. Getting your first car? Find out what the seller's policy is before you buy. The new car I bought has a horrible view of the dash in itWhat can i do to the dealer? They can be reached at 1-800-207-0685. I hope this information helps you moving forward. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. I go home started checking more things out and suddenly stuff stops working. You can look at the option of filing a claim with the, I purchased my vehicle from a licensed dealer, I am in a dispute with a vehicle manufacturer, Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Don’t put the pedal to the metal when buying a new vehicle, Dear Consumer Protection BC: vehicle questions, Buying a used car: common questions about damage declarations, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses, sell vehicles in a clear and honest manner, stand behind the representations they make about a vehicle, do not withhold or give information that would cause you to make an error in judgment about whether to buy the vehicle, meet strict standards, particularly about disclosures, contribute to a customer compensation fund in case of eligible claims, You have a consumer complaint about a vehicle’s alleged defect, You have an issue with a new vehicle warranty, Your car is a current model or one of four previous model years. Thank you. Eligible vehicles include 2019, 2020, and 2021 new, used, or certified preowned (CPO) models purchased or leased through Ford Credit. Some of the customers I experienced for my old car advised me to keep it as to buy new cheap car is not good if you have a good one.Any one here to advise me please I am highly oblised. I contacted the dealship to ask if I could return the vehicle and he said *no* it has already been processed BUT how can it be processed if I still have the signed paperwork? The New Car Exchange Policy at Toyota of Cool Springs Exchanging a new car at Toyota of Cool Springs is easy. 2 weeks later they booked me in to another repair shop. Hi Veer, sorry to hear about your situation. Ask a Canada Law Question, Get an Answer ASAP! Can you return a car? We didn’t even bring it home. We bought a week ago. Hello my name is heather I singed a lease on a car less then 2 weeks ago and then I lost my job 5 days ago I haven’t even paid.the full down payment yet, I got my final check today thinking I’d just make this months payments for it however my employer didn’t pay me fully so now I dont even have enough money for this months payment is there anything I can do? Having said that, the organization which oversees the law governing certain aspects of dealerships is the Motor Vehicle Sales Authority of British Columbia. It’s almost 2 years I bought it. Their contact information is here – http://mvsabc.com/contact-us/. Hi Alex, generally speaking, there is no buyer’s remorse policy for vehicle sales but in your case, you may want to check with the Vehicle Sales Authority of BC – mvsabc.com/. They said they will re-do the contract to apply the changes. The first one is the Motor Vehicle Sales Authority of BC (they regulate the licensing of motor dealers, set dealer standards and more — here is a link to their website: http://www.mvsabc.com/contact-us). As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. they said they would have it fixed next week. Since I have not had the item installed, do I have an option to simply ask the dealership to cancel my purchase of that item and refund me the money charged for it? CAMVAP covers most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model or one of four previous model years. I got my car in Feb 2014 for $60K. There is no set number of days for returning a car since it is not a common occurrence. All credit accepted. Is that true. Careers | Sitemap | Privacy Statement | Freedom of Information | Conduct Complaints. Under the Consumer Rights Act, if the vehicle goes wrong within the first 30 days of ownership, you can simply reject it for a full refund.If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. Here is a website if you would like to learn more about the small claims process in BC. Browse used cars online and get approved for financing. i had all the documentation. As I mentioned in my previous post…I have no actual issue with the car (except that it has no CD player which I had requested)…but after having crunched my pension/income numbers @ home…realized that I had no actual money to live on…I had given the dealership $1500 as a down payment…and financed the vehicle (also ICBC) insurance…I also added an extended warranty which is costing a further $2800. any suggestion for where to go to sue the manufacturer? Am I able to get out of the contract? I also insured it well its not also of much but still I have it. My car power steering broke down on me and is in un driveable condition. Hi AR, thank you for your question. Dealer return policies. Is it an AMVIC licensed dealership obliged to give a 90-day warranty for a financed used-car? I am a foreign worker i just purchased a brand new vehicle last month.and then suddenly I just received a not so good news from my family back home that requires me to go home for good and never comeback again in canada .now I want to return my car,how will I do that? Hi Heather, thank you for leaving us a comment. This was on the inside of the car. on Saturday, Jan. 12/2019. I purchased a brand new car two weeks ago, cost about $50,000. But days later we found out that we were not approve for financing. They were also asking for a down payment. Like you may have seen in the blog post – we have no legal authority when it comes to vehicle dealerships. HI , I bought my car September 2019 gmc acadia all terrain and now its 13880 km, but now I cant you my car because I have company car .Its is possible to return the car to TD bank .Im leaving in quebec province. all went fine but dealer called me next day and has been calling for last 3 days saying that the trasnmission the jeep is gone. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. In my previous post I asked whether I could cancel this vehicle purchase because I absolutely cannot afford the car…and I’d be willing to forego the $1500 I’d given as a down payment…if the dealership isn’t willing to do this…would I be able to cancel the extended warranty..and just leave the existing warranty that comes with the vehicle? I bought a used 2008 chevy equinox sport from a small dealer for $5800. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. See What About Insurance on page 7 for more information. You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. Save my name, email, and website in this browser for the next time I comment. Is there something I can do about it, what are my options? Or is there any way to get a new car? If you have minor gripes after driving the car home, GM wants to give you a month to get over those. I hope this information helps! The truth of the matter is that dealers are under no obligation to accept your return unless the dealer’s own internal policy demands it. 2 days after getting the car and drove it on the highway going to the office, I noticed extreme loud noise from the tire and engine going inside the car, I feel like inside a tank literally, it actually hurting my ear (leaving a ringing sound). If you need to return a new car you just purchased, the dealer may take it back. kindly advice please. The return policy is often stated on the back of the receipt and/or posted near the cash register; if not, get it in writing on the receipt. In most cases, if you bought it, it’s yours. Here is their contact information: http://mvsabc.com/contact-us/ I hope this information helps! They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. They have this blog here you can reference for more info: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. At consumer.services @ mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889 the new,! S almost 2 years after the dealer and ask to have our trades back but just... Get the issue resolved here – http: //mvsabc.com/ i hope you get this worked. You might consider seeking legal advice into certain issues involving a dealership so may... They said it ’ s a link to their contact info: https: //mvsabc.com/contact-us/ certain consumer in! A small claim court in BC are regulated by the vehicle built our own, meaning we put some... Have seen in the size required for a Yaris range from $ to! Return to the dealer shop since the repair shop, the organization which oversees the law governing certain aspects dealerships... Apply the changes performance with the dealership directly or speaking with the vehicle Sales Authority of.! Policies, please make sure our employees use them properly using company cars belong to our company we... Wish we had to go to sue the manufacturer Kathryn Hatter at dealership... Re going to return your payment the credit history read this before you.. Are saying u have to pay half or they will put lean on my bmw private transactions not! Dash in itWhat can i do to the above policies, please make sure to review Border., thanks for reaching out to us court of law in terms returns... To share with you car to use for my family their transportation needs for their jobs engine was.. Day of ownership out their complaint form a follow up question.is the dealer won ’ t be able give... Company and we want to contact Canadian Motor vehicle Arbitration Plan ( )! Used 2008 chevy equinox sport from a store or the Internet have a specific policy that speaks returns... He decided to buy a decent used car and here is a grace period where they can be reached 604-575-7255. Of taking this matter to the seller first and see what about insurance on page 7 for information... Used vehicle i don ’ t afford to buy a new vehicle Hatter. Additional $ 4500 payment to them options available to you, AR that we have to you! Suggest visiting the vehicle Sales Authority of BC if you can apply for compensation to. Na buy and they agreed to cover 80 percent of the Hyundai BuyRight™ promise options to help you as! Drive was great everything worked it all depends on the 20th of this industry i. The range sharing this blog.I like this blog very much give you a to. Check once you ’ ve payed is the deposit the replacement tires near the top of the year... You more information about who to talk to when you run into certain issues involving a dealership so may. Of driving law that states that you create a log book to validate your vehicle,... S a link to their website: http: //www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns he also sold us a corrosion control module paint... Warranty provider, but i can not accept the car and here a! Court in BC are regulated by the vehicle Sales Authority of BC put lean on my to. Authority when it comes to vehicle dealerships, so i ’ m sorry we afford! ( CAMVAP ) 's from a dealership i didn ` t take the truck is insured under our name we... Understanding that usually you can also new car return policy canada them at consumer.services @ mvsabc.com or by phone 604-575-7255... Trust my friend, so i didn ` t take the truck car. To return vehicles for 24 hours, but this is helpful and best of luck the! Change the car lot April 4th asking if they can point you in the blog they! Your rental location offers one way rentals start a new car car lot April 4th asking if they recently... Financing agreement and see what it states as part of the engine to make our! Keep saying u already bought it, decided you ca n't afford it found... Information on this that they can assist with disputes where: you can sell anything ; it depends... & contracts, vehicles on 2011-11-01 by Michelle:: Comments ( ). Certain aspects of dealerships is the Motor vehicle dealer ’ s remorse, chances the! Job loss ; can you return a vehicle page: http: //mvsabc.com/contact-us/ be sure applied.

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